At WUSHE INVESTS LIMITED, we define quality in healthcare as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.

This definition aligns with the Institute of Medicine’s (IOM) perspective on healthcare quality.

The IOM identifies six domains of healthcare quality:
1. Safety: Avoiding harm to patients from the care that is intended to help them.
2. Effectiveness: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit.
3. Patient-Centredness: Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.
4. Timeliness: Reducing waits and sometimes harmful delays for both those who receive and those who give care.
5. Efficiency: Avoiding waste, including waste of equipment, supplies, ideas, and energy.
6. Equity: Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.

By adhering to these domains, we strive to deliver safe, effective, patient-centred, timely, efficient, and equitable healthcare services, ensuring the highest standards of care for our service users.

At WUSHE INVESTS LIMITED, we are deeply committed to advancing patient centred care, which we recognise as the cornerstone of effective healthcare delivery. Patient-centred care involves providing care that is respectful of and responsive to individual patient preferences, needs, and values, ensuring that patient values guide all clinical decisions.

Bridging the Gap in Patient Care

We have identified a significant disparity between the care patients currently receive and the optimal care they deserve. This gap motivates us to collaborate with all stakeholders to implement fundamental changes in the healthcare system. Our goal is to create a system where care is not only accessible but also attuned to each individuals unique needs.

Enhancing the Healthcare Work Environment

Equally important is the environment in which healthcare professionals operate. We recognise the gap between current working conditions and the ideal environment that promotes staff well-being and professional growth. We are committed to fostering a workplace where staff feel a sense of belonging, are safe to make mistakes and learn from them, and are encouraged to share ideas and challenge the status quo. We firmly believe that there is no patient care without staff welfare

Core Attributes of Patient-Centred Primary Care

To realise our vision of a patient-centred healthcare system, we focus on the following seven attributes:
1. Access to Care: Ensuring patients have timely and convenient access to healthcare services.
2. Patient Engagement in Care: Encouraging active participation of patients in their own care decisions.
3. Information Systems: Utilising advanced information systems to support high- quality care and informed decision-making.
4. Care Coordination: Facilitating seamless coordination among various healthcare providers to ensure comprehensive care.
5. Integrated and Comprehensive Team Care: Promoting a multidisciplinary approach to address all aspects of a patient’s health.
6. Patient-Centred Care Surveys: Regularly collecting and acting upon patient feedback to improve care delivery.
7. Publicly Available Information: Providing transparent information to help patients make informed choices about their healthcare.

Envisioning an Ideal Healthcare System

We aspire to a healthcare system where the clinician-patient relationship is enhanced by ethical and responsible use of artificial intelligence, electronic medical records are available everywhere, and patients regularly provide feedback on their experiences, which is then used to improve care. In this ideal system, patients and clinicians collaborate to set individual and joint goals, with performance measured against these objectives. Community leaders work alongside clinicians to integrate community resources with clinical care, and patient advocates are represented in healthcare legislative, regulatory, and financing processes.

Defining Quality Healthcare

We define quality healthcare as providing the right care (care that the patient needs) in the right way (in the manner the patient desires) at the right time (at the time the patient desires). This approach ensures that care is tailored to individual
needs and delivered efficiently. Empowering Patients in Their Care

We acknowledge that patients now wish to have direct access to their medical records and the ability to be active partners in their care. We are committed to facilitating this by providing transparent information and encouraging shared decision-making.

Listening to the Patient Voice

Understanding patients’ perspectives is crucial. We prioritise learning about patients’ views on the care they receive, how well that care addresses their concerns, and what changes would be most effective in achieving patient-centred primary care. Feedback from patients is vital and serves as a cornerstone for continuous improvement

A patient-centred primary care practice embodies the following characteristics:
1. Superb Access to Care: Ease of making appointments, timely responses to communications, and efficient use of time.
2. Patient Engagement in Care: Patients are informed and active partners in their care decisions.
3. Clinical Information Systems: Robust systems that support high- quality care and continuous improvement.
4. Care Coordination: Effective coordination of care across various providers and settings.
5. Integrated, Comprehensive Team Care: A multidisciplinary team approach to address all patient needs.

6. Ongoing Patient Feedback: Regular collection and utilisation of patient feedback to inform practice improvements.
7. Publicly Available Information: Transparency in information to assist patients in making informed healthcare choices.

By embracing these principles, WUSHE INVESTS LIMITED Health Ltd. is dedicated to transforming healthcare into a more patient-centred, responsive, and effective system for all.